AHN Case Study

ALLEGHENY HEALTH NETWORK is a non-profit, 14-hospital academic medical
network with facilities and neighborhood hospitals in Western Pennsylvania and New
York, as well as 250 clinical locations through Ohio, Pennsylvania, West Virginia, New
York, and Maryland. AN is the parent company to the West Penn Allegheny Health
System (WPAHS). As of 2020, AHN has 21,000 employees and 2,000 volunteers.

AHN IT priorities presented to Digital Fix:

• Seek out unmanaged, unregistered, or unknown Mac devices in the AHN network
  and enroll them in Jamf
• Collate all information on Macs, including serial number, asset number, model and
  type, and determine which Macs are due for replacement
• Resolve existing AD-binding issues and hopsital Wi-Fi profile issues
• Identify any potential security hazards in Macs running outdated operating systems
  and either upgrade the software to a more recent version or designate the Mac for
  replacement
• Create a standard management profile to be distributed to all managed AHN Macs
  Maintain Macs moving forward, including upgrades, updates, and patch
  management

AHN business priorities presented to Digital Fix:

• Wrangle and manage existing Macs with no interruption to doctors or clinics
• Ability to scale with the growth of AN and its Mac end users.
• Adjust to changes in policies, initiatives, and projects down the road.

How Digital Fix Consulting Responded:

• A dedicated Jamf instance for AHN was stood up for management and asset
  tracking.
• DFC began a two-pronged approach: DFC handled procurement of new Macs
  coming in with AHN puchasing directly from Digital Fix so new inventory was
  immediately managed; second, Digital Fix operations began contacting known Mac
  users and enrolling existing Macs into Jamt.
• Existing AHN Mac users were interviewed by Digital Fix technicians about other
  Macs that may be in departments and clinics. Active Directory (AD), FNMS
  repository, and SCCM reports were run to identify on-network Macs.

Ongoing Digital Fix Consulting Initiatives:

• Apple Device Enrollment Program (DEP) enrollment of new AHN Macs so they are
  immediately accounted for and in Apple Business Manager (ABM).
• Custom built configuration for AN Macs to satisfy security requirements while
  interfering as little as possible with doctors and clinicians’ day-to-day use
• On-going discovery of unmanaged or unaccounted for Macs.
• Decommissioning and disposal of outdated Mac assets; if a device is unable to install
  one of the most two recent macOS versions, it is designated for decommission. A replacemnt is issued to the user and the old device is secure erased and sold off.

What’s Next For AHN and Digital Fix:

• Work with AHN to notify all AHN Mac end users that standard configuration profiles
  will be deployed to their AHN-issued Macs. The Digital Fix team will then use Jamf
  to push-out the configuration, ensuring all AHN Macs are secure and completely
  managed.
• First round of software updates, upgrades, and patch management to all configured, managed AHN Macs