AHN Case Study
ALLEGHENY HEALTH NETWORK is a non-profit, 14-hospital academic medical
network with facilities and neighborhood hospitals in Western Pennsylvania and New
York, as well as 250 clinical locations through Ohio, Pennsylvania, West Virginia, New
York, and Maryland. AHN is the parent company to the West Penn Allegheny Health
System (WPAHS). As of 2020, AHN has 21,000 employees and 2,000 volunteers.
AHN IT priorities presented to Digital Fix:
- Seek out unmanaged, unregistered, or unknown Mac devices in the AHN network
and enroll them in Jamf
- Collate all information on Macs, including serial number, asset number, model and
type, and determine which Macs are due for replacement
- Resolve existing AD-binding issues and hopsital Wi-Fi profile issues
- Identify any potential security hazards in Macs running outdated operating systems
and either upgrade the software to a more recent version or designate the Mac for
- Create a standard management profile to be distributed to all managed AHN Macs
Maintain Macs moving forward, including upgrades, updates, and patch
AHN business priorities presented to Digital Fix:
- Wrangle and manage existing Macs with no interruption to doctors or clinics
- Ability to scale with the growth of AHN and its Mac end users.
- Adjust to changes in policies, initiatives, and projects down the road.
How Digital Fix Consulting Responded:
- A dedicated Jamf instance for AHN was stood up for management and asset
- DFC began a two-pronged approach: DFC handled procurement of new Macs
coming in with AHN purchasing directly from Digital Fix Consulting so new inventory was
immediately managed; second, DFC operations began contacting known Mac
users and enrolling existing Macs into Jamf.
- Existing AHN Mac users were interviewed by DFC technicians about other
Macs that may be in departments and clinics. Active Directory (AD), FNMS
repository, and SCCM reports were run to identify on-network Macs.
Ongoing Digital Fix Consulting Initiatives:
- Apple Device Enrollment Program (DEP) enrollment of new AHN Macs so they are
immediately accounted for and in Apple Business Manager (ABM).
- Custom built configuration for AN Macs to satisfy security requirements while
interfering as little as possible with doctors and clinicians’ day-to-day use
- On-going discovery of unmanaged or unaccounted for Macs.
- Decommissioning and disposal of outdated Mac assets; if a device is unable to install
one of the most two recent macOS versions, it is designated for decommission. A replacemnt is issued to the user and the old device is secure erased and sold off.
What’s Next For AHN and Digital Fix:
- Work with AHN to notify all AHN Mac end users that standard configuration profiles
will be deployed to their AHN-issued Macs. The DFC team will then use Jamf
to push-out the configuration, ensuring all AHN Macs are secure and completely
- First round of software updates, upgrades, and patch management to all configured, managed AHN Macs